Privacy Policy – Cityrepairs

At Cityrepairs (cityrepairs.in), protecting your privacy is one of our top priorities. We respect the trust you place in us when booking our home appliance repair services in Gurgaon. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us via our website, WhatsApp, phone, or service visits.

By using our services, you agree to the practices described in this policy. If you do not agree, we advise you not to use our website or book our services.

Outline of Privacy Policy

1. Introduction

2. Information We Collect

3. How We Collect Information

4. How We Use Your Information

5. Legal Basis for Processing Information

6. Sharing of Information

7. Data Retention

8. Cookies and Tracking Technologies

9. Third-Party Links and Services

10. Data Security Measures

11. Customer Rights and Choices

12. Children’s Privacy

13. International Data Transfers

14. Policy Updates and Modifications

15. Governing Law and Jurisdiction

16. Contact Information

1. Introduction

Cityrepairs, a joint venture of Viyanta Home Services, is committed to ensuring that your personal data is handled securely and responsibly. This Privacy Policy is designed to comply with applicable Indian data protection laws and industry best practices.

2. Information We Collect

We may collect the following types of personal information when you use our website or book services:

• Identity Details: Full name, gender, and household details (if required for service).
• Contact Details: Phone number, WhatsApp number, email address, residential address.
• Booking Details: Appliance type, issue description, preferred appointment date/time.
• Transaction Data: Payment details (if applicable), invoices, and billing history.
• Website Usage Data: IP address, browser type, device information, and browsing activity.

We do not intentionally collect sensitive personal information unless necessary to deliver services (e.g., GST number for invoicing).

3. How We Collect Information

We collect personal information in several ways, including:

• Directly from you: When you fill out our lead form, call us, WhatsApp us, or book services.
• Automatically: Through cookies, IP logging, and website analytics when you use cityrepairs.in.
• From third parties: Such as payment gateways or service partners when processing transactions.

4. How We Use Your Information

Your personal information is used only for purposes related to providing our home appliance repair services in Gurgaon, including:

• Booking, scheduling, and delivering repair services.
• Communicating with you regarding service confirmation, updates, or changes.
• Processing payments and issuing invoices.
• Offering warranty or after-service support.
• Sending service-related offers, promotions, or appliance care tips (with consent).
• Improving website functionality and customer experience.

We will not use your data for unrelated purposes without your consent.

5. Legal Basis for Processing Information

We process your personal data based on:

• Contractual necessity – to provide the services you request.
• Legitimate interest – to improve our services and customer support.
• Legal obligations – to comply with applicable tax and service laws.
• Consent – when sending marketing communications or newsletters.

6. Sharing of Information

Cityrepairs does not sell or rent your personal data to third parties. However, we may share information in the following cases:

• With technicians – to deliver booked repair services at your location.
• With service partners – such as spare part suppliers or logistics providers.
• With payment gateways – for secure processing of online transactions.
• For legal compliance – when required by law, regulation, or court order.

All third parties are required to maintain strict confidentiality.

7. Data Retention

• We retain customer information only as long as necessary to provide services and comply with legal obligations.
• Basic booking and billing details are retained for accounting and audit purposes.
• Website analytics data may be stored longer for trend analysis, but without identifying personal details.

8. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to improve user experience. Cookies help us:

• Recognize returning visitors.
• Understand browsing patterns.
• Improve service-related content.

You can manage or disable cookies via your browser settings. Disabling cookies may affect site functionality.

9. Third-Party Links and Services

Our website may include links to third-party websites, blogs, or external services. Please note:

• We are not responsible for the privacy practices of external sites.
• Clicking on such links is at your own risk.
• We recommend reviewing the privacy policies of third-party sites before use.

10. Data Security Measures

We implement industry-standard security practices to protect your information, including:

• Encrypted communication channels for WhatsApp and web forms.
• Restricted access to customer records.
• Secure storage of digital and physical records.
• Regular monitoring of website security to prevent unauthorized access.

Despite these measures, no system is 100% secure. Customers share data at their own risk.

11. Customer Rights and Choices

As a customer, you have the right to:

• Access: Request a copy of your personal data we hold.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of personal data (subject to legal retention).
• Opt-out: Decline marketing communications.
• Restriction: Limit how we process your data under certain conditions.

Requests can be made by contacting us directly (see Section 16).

12. Children’s Privacy

Cityrepairs does not knowingly collect personal information from individuals under the age of 18. If we discover such data has been collected, it will be deleted immediately. Parents or guardians may contact us for removal requests.

13. International Data Transfers

Although we primarily serve customers in Gurgaon, certain technical data (such as analytics or payment processing) may be transferred outside India. In such cases, we ensure compliance with applicable data protection laws.

14. Policy Updates and Modifications

Cityrepairs may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Customers are encouraged to review the policy periodically. Continued use of our services will be considered acceptance of any changes.

15. Governing Law and Jurisdiction

This Privacy Policy is governed by Indian law. Any disputes will fall under the jurisdiction of the courts in Gurgaon, Haryana.

16. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📍 Address: Shop 2, Opp. Shiv Vatika, Kheda Dewat Road, Gurgaon – 122001
📞 Phone/WhatsApp: 9540400550
👨‍💼 Contact Person: Sandeep Tanwar
🌐 Website: www.cityrepairs.in

Conclusion

At Cityrepairs, we are committed to protecting your privacy while delivering top-quality home appliance repair services in Gurgaon. Your trust is valuable to us, and we ensure that your data is handled with transparency, responsibility, and care.

This Privacy Policy ensures that when you book a service with Cityrepairs, you do so with complete confidence that your personal information is safe.