Terms and Conditions – Cityrepairs

Welcome to Cityrepairs (cityrepairs.in), a trusted provider of home appliance repair services in Gurgaon. These Terms and Conditions outline the rules, responsibilities, and rights of both the customer and Cityrepairs while engaging with our services. By booking a service, using our website, or interacting with our technicians, you agree to abide by the following terms.

We recommend reading this document carefully before proceeding with any service request.

Outline of Terms and Conditions

1. Introduction

2. Scope of Services

3. Booking and Service Appointments

4. Service Charges and Payments

5. Spare Parts and Warranty Policy

6. Customer Responsibilities

7. Technician Responsibilities

8. Limitation of Liability

9. Cancellation and Refund Policy

10. Privacy and Data Protection

11. Website Usage Terms

12. Third-Party Links and References

13. Intellectual Property Rights

14. Service Limitations and Exclusions

15. Confidentiality

16. Dispute Resolution and Governing Law

17. Amendments to Terms and Conditions

18. Contact Information

1. Introduction

Cityrepairs, in partnership with Viyanta Home Services, provides professional home appliance repair services in Gurgaon. These Terms and Conditions apply to all customers who book our services, either through our website, phone, WhatsApp, or by visiting our office at Shop 2, Opp. Shiv Vatika, Kheda Dewat Road, Gurgaon – 122001.

By booking a service, you confirm that you have read, understood, and agreed to these terms.

2. Scope of Services

Cityrepairs specializes in the repair, installation, and maintenance of household appliances, including:

• Air Conditioners (split and window)
• Refrigerators (single-door, double-door, side-by-side)
• Washing Machines (top-load and front-load)
• Microwave Ovens (solo, grill, convection)
• RO Water Purifiers
• Geysers and Water Heaters

Services are offered across Gurgaon, subject to technician availability. We do not guarantee service outside Gurgaon unless specifically agreed upon.

3. Booking and Service Appointments

• Services can be booked via our website lead form, phone call, WhatsApp, or in person.
• Same-day service is offered whenever possible but depends on workload and technician availability.
• Customers must provide accurate information (name, contact number, address, and appliance details) during booking. Incorrect or incomplete details may cause delays or cancellations.
• Appointments may be rescheduled by Cityrepairs in case of emergencies, weather conditions, or technical challenges.

4. Service Charges and Payments

• Charges for services will be informed prior to repair work.
• Visiting charges may apply even if repair work is not undertaken.
• Service charges are exclusive of spare part costs, which will be communicated separately.
• Payments must be made immediately upon completion of service through cash, UPI, or bank transfer.
• Advance booking payments (if applicable) are non-refundable.

5. Spare Parts and Warranty Policy

• Cityrepairs uses only genuine spare parts sourced from trusted vendors.
• Warranty is provided only on specific parts and services, as mentioned on the invoice.
• Warranty does not apply to:
  • Physical damage caused by the customer
  • Unauthorized repairs done after our service
  • Electrical surges, water leakage, or environmental damage
• Service warranty duration varies depending on the appliance and part replaced.

6. Customer Responsibilities

• Ensure safe access to the appliance for inspection and repair.
• Provide a working electricity supply, water supply (if required), and a safe working environment for technicians.
• Do not leave technicians unattended in your home without prior discussion.
• Check and verify the repaired appliance before the technician leaves.

7. Technician Responsibilities

• Arrive at the customer’s location on time, as per booking confirmation.
• Conduct diagnosis and repairs using safe practices.
• Clearly explain the issue, cost, and warranty terms before starting work.
• Provide an invoice after service completion, mentioning details of work done and parts replaced.

8. Limitation of Liability

Cityrepairs shall not be liable for:

• Pre-existing faults or damage in the appliance.
• Loss of food items, water, or other consumables due to appliance breakdown.
• Data loss in smart appliances (e.g., TV settings, washing machine programs).
• Damage caused by misuse, negligence, or unauthorized modifications after repair.
• Our liability is strictly limited to the amount paid for the service.

9. Cancellation and Refund Policy

• Customers may cancel a booking up to 2 hours before the appointment without charges.
• If a technician has already been dispatched, visiting charges may apply.
• Refunds, if applicable, will be processed within 7 working days through the original mode of payment.

10. Privacy and Data Protection

• Customer information such as name, address, and phone number is collected only for service purposes.
• Cityrepairs does not sell, rent, or share customer data with unauthorized third parties.
• Data is stored securely and used strictly for booking, invoicing, and customer communication.

11. Website Usage Terms

• Customers agree not to misuse or attempt unauthorized access to cityrepairs.in.
• Content, service details, and images on the website are for informational purposes only.
• Cityrepairs reserves the right to update, change, or remove website content without prior notice.

12. Third-Party Links and References

• Our website may include external links (blogs, articles, or partner services).
• Cityrepairs does not control or endorse the content of external websites.
• Customers accessing third-party links do so at their own risk.

13. Intellectual Property Rights

• All text, graphics, service descriptions, and brand identity on cityrepairs.in are the property of Cityrepairs and Viyanta Home Services.
• Copying, reproducing, or distributing content without written permission is prohibited.

14. Service Limitations and Exclusions

• Services are limited to Gurgaon and nearby areas.
• We do not undertake repair of industrial appliances unless specifically agreed.
• Appliance replacement is not covered under normal service.
• We reserve the right to refuse service if safety conditions are not met at the customer’s premises.

15. Confidentiality

• All customer data and service records are kept confidential.
• Employees and technicians are bound by confidentiality agreements.

16. Dispute Resolution and Governing Law

• Any disputes arising from services or these Terms will be governed by Indian law.
• Jurisdiction lies with the courts of Gurgaon, Haryana.
• Customers are encouraged to contact Cityrepairs directly before initiating legal action to resolve concerns amicably.

17. Amendments to Terms and Conditions

Cityrepairs reserves the right to update or modify these Terms and Conditions at any time without prior notice. Updated terms will be published on cityrepairs.in, and continued use of services will be deemed acceptance of such changes.

18. Contact Information

For any queries regarding these Terms and Conditions, please contact us at:

📍 Address: Shop 2, Opp. Shiv Vatika, Kheda Dewat Road, Gurgaon – 122001
📞 Phone/WhatsApp: 9540400550
👨‍💼 Contact Person: Sandeep Tanwar

Conclusion

These Terms and Conditions are designed to ensure transparency and trust between Cityrepairs and its customers. By booking a service, you acknowledge and accept the terms outlined above.

Cityrepairs remains committed to providing reliable, affordable, and professional home appliance repair services in Gurgaon, backed by genuine spare parts, skilled technicians, and customer-first service policies.